Best patient outcomes stem from a well formed relationship between healthcare providers and their patients, working together towards the goal of optimum health. Each member of the team, Patient, Doctor and Pharmacist, has a distinct role to ensure best therapy outcomes. You, the patient play a big part on this team! Below are some important questions you can ask your pharmacist to ensure you are getting the best possible care.
Learning about your drug is one of the most effective ways to improve adherence. Ask how to take your medication correctly and safely, and ask questions about anything you don’t understand before starting treatment.
Each medication has a different dosing and timing and just asking this simple question can significantly improve your outcome.
Some medications interact with other medications, over the counter products, foods and or drinks so it is essential to check with your pharmacist, who is an expert at medication.
Some medications have side effects that are unavoidable and it is best to know about them so they can be managed appropriately. Your pharmacist may recommend tips or products to help.
Do you know which room in the house is the worst for drug storage? Not all medications should be stored together. Check with your pharmacist to be sure your medication is always kept at it’s safest temperature.
Medication is not garbage and should not be treated as such. Your pharmacists can tell you all the ways to properly dispose of medications to keep children, pets and the environment safe.
After receiving and taking your medication, your job is not done yet! It’s very important you go to your scheduled follow-up appointments and check in with your pharmacist so they can keep track of your progress. Open and honest communication with your health care team is another proven method of improving adherence. Or just call us to say hi, we always love to hear from our patients.
Your Insurance Card: What you Need to Know
In order to properly process your prescription, we need some very important information from you. Our customer care team will work together with you to gather the information we need. Please have your prescription card available. Oftentimes, patients will have a medical and prescription card from their insurance and we will need the codes from the prescription card which differ. The customer care representative will need the BIN number, PCN number, RX group number and your identification number. They may also ask for the relationship code. There are many insurance companies and all the insurance cards look different but they will always have those pieces of information. If the card doesn’t, it’s most likely not the prescription coverage card.
You can easily submit your insurance information directly to us by signing up with Klara. On Klara you will have direct access to our team and submit your demographics, insurance, prescription information and stay up to date with the status of your prescription.
Example of an Insurance Card